- When will my order be shipped?
Most all in stock items ordered BEFORE 4pm Pacific Time will be shipped the same business day.
- Will I received a tracking number?
No, tracking numbers are not available but you will receive an email "shipped" notifaction.
- When will my credit card be charged?
Your credit card will NOT be charged until your order is ready to ship.
- I placed my order and my credit card shows I've already been charged?
Our credit card processor checks to see if the funds are available so it appears you were charged. If your order does not ship the same business day for whatever reason, this will disappear in 4-5 business days.
You can "Log-In" to the web site and check your order:
- What is the status of my order?
Shipped = In transit to you
Pending = Ready to ship
Back-Ordered = Waiting for items in your order
- I receive an Error when checking out with American Express
As stated on the Home page, our credit card processor could not work out an agreement with AE because of the high fees they charge.
No, we do NOT accept PP because of their anti-firearm policy.
We accept back-orders for any items on the web site except for those on the "Clearance Corner" web page. Most back-orders, with the exception of the CZ or Anschutz trigger guards, ship in 30 days or less.
- The item I'm interested in is listed as "Back-Order"
- Limited Production items, i.e. CZ and Anschutz Trigger Guards
The Anschutz and CZ trigger guards are produced every few months. If you would like one it is best to place your back-order and when they are available your order will be filled. You will not be charged until your order is ready to ship. Most Limited Production trigger guards are shipped within 60-90 days, some sooner, some slightly longer.
- How tall is your scope mount for my rifle?
Most all dovetail scope mounts have the height they add to the top of the receiver listed on the web page.
- How much does it cost to ship my order?
Shipping cost start at under $5 and orders over $99 ship FREE when you select Free durring check-out, with the exception of Limited Production items like the CZ trigger Guards as they need to be shipped in a box.
You have the option to "Ship Complete" durring check-out so when the back-ordered items arrive in stock your "Complete Order" will be shipped at that time with only one shipping charge.
- My order has some items on "Back-Order", will I be charged twice for shipping?
- My order total was over $99 but I had back-ordered items so I selected "Ship Ahead" and I was charged shipping?
If your "Ship Ahead" total is less than $99 this is the same as placing two(2) orders under $99ea.
- I tried to register but my country was not listed so the registration failed?
As stated on the Home page we do not ship internationaly at this time.
- The picture of my item has engraving, but the item I received does not.
Not all items are engraved. You can request the item either way during check-out by making a note in the comment box and we will try to honor your request.
- I sent an e-mail 20 seconds ago and have not received a response(yes we get these) from a real person?
Like every other company that is firearm related we receive a large volume of emails every day. While we try our best to answer them within 24 business hours sometimes it takes longer. We are people too and often times take the weekend(or holiday) off for some personal time(or just to get some sleep). As much as a few customers would like us to work 24/7 we are not machines.
- I sent an e-mail but did not receive a reply after almost a week?
Sometime e-mails fall through the cracks(our apologies) but PLEASE check your spam/junk folders. We often find this is where a lot of emails end up because we are not listed in customers address books. Also if you are using Earthlink(or a host of others) that requires a response from us before they will accept in-coming e-mails we do not have the staff or time to sign-up so you can receive e-mails, sorry.