Store Policies

It is this stores policy to try and get all orders of in stock items placed before 4pm PT(Pacific Time) shipped the same business day. It does not always happen but for the most part, it does.

Items returned in a standard letter USPS envelope will NOT be accepted! 

Shipping and handling fees are not refundable.

All sales of Special Orders, Clearance Corner purchases and Custom Gunsmith parts and services are final.

Items damaged, modified or altered for ANY reason are not returnable.

All orders are insured at the customers expense.

Returns and exchanges will be accepted when a DIP Customer Service Representative gives prior authorization.

Customers have 15 days via USPS from the RMA issue date to return the item(s). Items returned via UPS or FedEx will be charged an additional $20 pickup fee.

Sorry, but shipping charges are non-refundable

All exchanges will be subject to a return shipping cost.
 
All returns must have Customer original packing slip inside, date of RMA request and assigned RMA number on the outside of the package or the process will be delayed or rejected.

Customers have 30 days from the date of purchase to return/exchange unused merchandise in the original unopened packages.

 
The merchandise and packaging must be in resalable condition, returns not meeting these conditions will be subject to credit evaluation.

Merchandise returned will be subject to a minimum 20% restocking fee depending on condition and credit evaluation.

All credits for invoices paid by credit card will be credited back to the credit card if returned within the 30 day period, all others will be issued as store credit. All credits for invoices paid by cash, money order, or check will be applied to the customers account for credit towards the next order.

Any in store credit or discount not used within 120 days will become void.

DIP, Inc charges a $35.00 fee for returned checks.

Replacements will be sent to a customer when one of the DIP, inc quality control personnel declares the manufacturers’ materials and or craftsmanship as defective.

Any item not manufactured by DIP, Inc may be covered under the manufactures warranty policy and the customer will need to contact the manufacture directly, not DIP, Inc

Customer modifications, damage caused by improper installation or items installed for other purposes then the original intent will be returned at the customers expense and no credit given.

Please allow 2-3 weeks after arrival to DIP for returns to be processed.