Phone Orders(PLEASE READ!):
NEW phone orders ONLY please! They cannot answer questions about current orders, back-orders, past orders or technical questions, please see the FAQ page to check on an order you have already placed. No inventory status questions as they do not have access to the inventory, they will only be able to look on the web site the same as you can.

Please have your Visa, Master card or Discover, billing address and the item number(s) for your order ready when you call. 
Phone Orders can be placed on Monday thru Friday(except holidays) between 8am - 4pm Pacific Time(West Coast). You can leave a message anytime and someone will return your call during regular business hours to take your order.

11am - 7pm Eastern Time
10am - 6pm Central Time
9am - 5pm Mountain Time

Closed Saturday and Sunday

Order Desk: (208) 660-9974

Technical Support *call between 10am to 3pm PT(Pacific Time) Monday - Friday:
(509) 993-8112

Sorry, but we do not ship internationally

*We do NOT answer "Blocked", "Private" or "Restricted" calls.
*Product Technical Support only:
No, Directory assistance, neutering service, order status, weather reports, arranged marriages, phone orders, medical advice, marital counseling, road side assistance, Elk recipes, house cleaning, escort services, lawns mowed or veterinary questions please.

For internet sales contact:

For order status contact:

For general questions contact:

Technical support contact:

For returning any unused item(1) contact:

RMA(Return Merchandise Authorization) at

You must return the item via USPS within 15 days from the date of the issued RMA number. UPS and FexEx returns will be charged a $20 pickup fee.

Due to Covid19 please allow up to 14 working days for an e-mail reply.

Mailing address for mail in checks and money order PAYMENTS ONLY (NOT for RMA):

Please do NOT return items to the address below, they will NOT be accepted.
DIP, Inc
Attn.; Accounting
P.O. Box 1687
Post Falls, ID 83877

Thank you for your support, DIP, Inc Staff

(1)Subject to store Policies