Phone Orders(PLEASE READ!):
NEW phone orders ONLY please! They cannot answer questions about current orders, back-orders, past orders or technical questions, please see the FAQ page to check on an order you have already placed. No inventory status questions as they do not have access to the inventory, they will only be able to look on the web site the same as you can.
Please have your Visa, Master card or Discover, billing address and the item number(s) for your order ready when you call.
Orders can be placed on Monday thru Friday(except holidays) between 9am - 4pm Pacific Time(West Coast). You can leave a message anytime and someone will return your call during the above hours to take your order.
12pm - 7pm Eastern Time
11am - 6pm Central Time
10am - 5pm Mountain Time
Order Desk: (208) 660-9974
Technical Support *call between 10am to 3pm PT(Pacific Time) Monday - Friday:
Sorry, but we do not ship internationally
*We do NOT answer "Blocked", "Private" or "Restricted" calls.
*Product Technical Support only:
No, Directory assistance, neutering service, order status, weather reports, arranged marriages, phone orders, medical advice, marital counseling, road side assistance, Elk recipes, house cleaning, escort services, lawns mowed or veterinary questions please.
For internet sales contact: firstname.lastname@example.org
For order status contact: email@example.com
For general questions contact: firstname.lastname@example.org
Technical support contact: email@example.com
For returning any unused item contact: *
RMA(Return Merchandise Authorization) at RMA@diproductsinc.com
You must return the item via USPS within 15 days from the date of the issued RMA number. UPS and FexEx returns will be charged a $20 pickup fee.
Please allow up to 7 working days for an e-mail reply.
Mailing address(NOT for RMA):
Please do NOT return items to the address below, they will NOT be accepted.
P.O. Box 1687
Post Falls, ID 83877
Thank you for your support, DIP, Inc Staff
*Subject to store Policies